Working towards agreed outcomes
Sometimes, interim contracts need to be open-ended – but often it’s better to work towards solving issues generating a resource gap.
There’s more than one way to solve a problem
Not all problems should be solved by throwing resources at them. While we provide interim managers, we always like to look at the underlying issues first – to see if these can be addressed while the interim resource is in place, so clients aren’t on an ‘external resource treadmill’. We look at clients’ needs intelligently, to assess whether providing interim support is the only or best solution. Where it is, we explore ways to address underlying issues in the long term, so we improve our clients’ ability to cope within their own resource limits. Of course, where extra resources are needed to simply provide temporary cover, we’re also always happy to help.
Finding a perfect fit
Whatever additional resources we provide, finding exactly the right fit with a client’s needs is essential.
Matching the person with the need
We work hard to match our interim managers and project managers to the needs of the client – not just in terms of skills, but also experience, expertise and culture. We work closely with clients to understand how their organisation works – including its management and communications styles. We explore their needs, listen to their issues – helping clients to explore whether a different approach, or filling a different position, can provide a better outcome. We’re also flexible, recognising that interim resources need to respond to our clients’ ever-shifting needs – but we never put a square peg in a round hole, always looking at what will work best for the client and then actively managing the ongoing engagement.
Project managers and interim managers
ESIS provides both project managers – when there’s a defined outcome over a fixed period – and interim managers – where there’s a need to provide additional, experienced resources.
The best solution for our clients’ needs
We start every engagement by validating our clients’ needs – so that we provide the best solution possible. This might be to provide interim managers on an ongoing basis, or it may be to bring in consultants to solve specific issues. In either case, we endeavour to agree a defined outcome before assigning a quality improvement advisor – or team. Whether we’re supplying interim managers to support the organisation, or helping the organisation to reshape how it works, our aim is always one of improvement – and to help the client become self-sufficient in terms of resources.